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Returns Policy

Returns & Refunds Policy

Glass Metro Tiles

Glass Metro Tiles are sold by m2. We do not accept returns of part used m2 tiles. The buyer is responsible for returns of unused Glass Tiles. The buyer is responsible for all costs of returns of unwanted tiles. The buyer is also responsible for any breakages/damage to returned glass tiles.

Any returned Glass Tiles are subject to a 25% restocking fee.

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Sale Tiles are non-returnable and not refundable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item, this can take up to 10 calendar days.  If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

If you have any questions regarding our returns & refunds policy please contact us at:

Alec Buchan
Studio 14 Kingsland House
157-179 Kingsland Road
St Philips
Bristol
BS2 0QW

[email protected]
0117 4036 844