All tile orders are shipped within 48 hours Monday – Friday 8am – 5pm.
All door handle & electrical item products are made to order and have a lead time of 10-15 working days, non stock items and custom colour variations may incur additional lead times, we will keep you up to date on order progress.
We use the following carriers to deliver our orders:
If a tracking # is provided by the delivery company, we will update your order with the tracking information. Please note that some orders using Royal Mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Quoted shipping prices on our website are to mainland UK only. We are very happy to ship to Europe, please send us your information for a quotation.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
All goods & services must be paid in full before we will manufacture and/or dispatch items.
If you have any questions regarding our delivery policy please contact us at:
Studio 14 Kingsland House
157-179 Kingsland Road
0117 4036 844