Call 0117 4036 844

Delivery Policy

Turnaround

All tile orders are shipped within 48 hours Monday – Friday 8am – 5pm if required.

Sample tiles are shipped Royal Mail 1st Class.

Full Tile orders are shipped by Parcel Force or UPN Pallet Delivery for larger orders. We will call you in person to plan the delivery at your convenience.

UPN Pallet Delivery orders are to kerbside only. Please inform us in advance if there is anything that will hinder the UPN driver making the delivery.

Delivery Companies

We use the following carriers to deliver our orders:

Royal Mail
Parcelforce
UPN Network

Order Tracking

If a tracking # is provided by the delivery company, we will update your order with the tracking information. Please note that some orders using Royal Mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Quoted shipping prices on our website are to mainland UK only. We are very happy to ship to Europe, please send us your information for a quotation.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Payment

All goods & services must be paid in full before we will manufacture and/or dispatch items.

If you have any questions regarding our delivery policy please contact us at:

Alec Buchan

Studio 14 Kingsland House
157-179 Kingsland Road
St Philips
Bristol
BS2 0QW

[email protected]
0117 4036 844